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How do I order? Ordering is quick and easy. In less than 10 steps you can have your purchase en route to your home. Please see our section on how simple it is to shop at Patiolife.com. How can I pay? We will accept most major credit cards, such as VISA, MasterCard, AMEX and Discover. In addition, we can also accept your debit card if it has a VISA or MC logo. Is it safe to use my credit card? Absolutely. You can be assured that your financial information will be kept safe and confidential when you do business with Patiolife.com. Please read our detailed policy on Privacy & Security.What kind of savings do you offer? We are able to offer you a substantial savings off of retail prices. Unlike many sites that only offer discounts on discontinued items, here you are able to receive a low price on the specific items that you choose. How do I contact customer service? If your question does not appear here, you may want to check the Help page, as answers to many questions are found there. However, feel free to contact customer service at 1-877-89-PATIO. We have representatives waiting to assist you 24 hours a day, 7 days a week. How can I
reach Patiolife.com? There are many ways for you to reach us, as it is
important to us to receive your feedback and concerns. We have a toll-free
number (1-877-89-PATIO) which will allow you to speak directly with a sales
representative. Outside the USA the number is (904) 739 3771.
Or feel free to email us at support@patiolife.com.
Our address is:
How do I view my order? At any time you may see your order simply by clicking on your shopping cart. This will allow you to see what items you have selected. From here you may continue shopping or proceed to the checkout. Do you have a mail catalog? No. This helps us to keep costs lower, and pass along those savings to you. Instead, the website allows you to view our new products as soon as they become available to us.Do you have a retail store? No. This allows us to focus our attention solely on the Internet consumer. We are designed to make purchasing online virtually hassle free. Do you charge sales tax? As we have an office located in New Jersey, we are required to charge sales tax in this state. How do you use the information that you collect from me? Any information that we ask you for is what is needed in order to complete your order. Since protecting our customer is our number one concern, we do not store the credit card information that you submit. You can be assured that your financial information will be kept safe and confidential when you do business with Patiolife.com. Please read our Privacy policy for more information. How do I know that Patiolife.com received my order? A confirmation email will be sent to you at the email address that you have selected. You will also be notified as to when your order will be delivered. Do I pay for shipping? Not if you live in the mainland USA (excluding Alaska). If you live in Alaska or Hawaii, please inquire about shipping costs. Some items can also be delivered to Canada - please inquire. What is your return policy? If the item is damaged or misrepresented, it is either replaced by Patiolife.com or you get a full refund. Patiolife.com pays the return shipping. For undamaged goods, you pay for return shipping and pay a restocking charge of 15% of the purchase price. The item must be returned within 7 days in the original packaging. Refunds for authorized returns will be issued within 24 - 72 hours of Patiolife.com’s receipt of the merchandise in its original condition. Requests for RMAs should be made to support@patiolife.com. When you receive the RMA you will be given instructions where to return the merchandise. We will not accept returns at our Customer Support address...sending merchandise here is an excellent way for you to incur extra shipping charges. Please note that custom orders will entail a 15% cancellation charge if canceled more than 72 hours after making the order. Custom orders include products that require fabric choices, in particular wicker furniture and Tepraco gabebos. This is because every custom order is made for a particular customer (the bright pink and orange cushions you choose may not be desirable to anyone else!). |
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